General Forums >> Ask a Dispatcher >> becoming a dispatcher

Rate

becoming a dispatcher

389 Views
17 Replies Flag as inappropriate
Photo_user_blank_big

1 post

back to top

Posted about 1 year ago

 

I am trying to become a dispatcher. I have turned in my pg county resume for the position for over 7 months. I have no experience as a dispatcher but I really want to become one. How do I get started? I know I have to be a dispatcher aide first. What should i do? Please help me.

Firefighter_max50

27 posts

back to top
Rate

Rate This | Posted about 1 year ago

 

My only advice is to practice multitasking. I know this sounds weird, but sit at the computer and turn the tv or radio on and in a word document, practice typing what is being said. When you are on the phone, type what they are saying as well. That helped me a ton.

Halo-3-master-chief-1_max50

762 posts

back to top
Rate

Rate This | Posted about 1 year ago

 

You dispathers amaze me on how you can do all that. Kudos to all of you.

Fffffffffffff_max50

49 posts

back to top
Rate

Rate This | Posted 11 months ago

 

SuperTrooper said:

You dispathers amaze me on how you can do all that. Kudos to all of you.

totally agree and they manage to take our funny questions in the process.

Photo_user_blank_big

4 posts

back to top
Rate

Rate This | Posted 10 months ago

 

In Toronto (Canada) our community colleges have different courses. I didn't take any and just answered a classified ad in the newspaper. However it took over 10 months to go thru the hiring process. You may want to contact the people you submitted your resume to and see where you are in the process. Good luck and definately practice on the multitasking. Oh yeah and practice using your internal editor....you know, that thing that stops you from saying all of those goofy things on the radio when silly situations happen. Almost got me into trouble a few times when I didn't use the 'editor'!

Photo_user_blank_big

3 posts

back to top
Rate

Rate This | Posted 10 months ago

 

I agree with doing different exercises to increase your multitasking... I had no prior experience with anything, really when I was hired as a dispatcher.. I was 17.. lol... But practicing listening to the tv as well as music and carrying on a conversation while on the phone etc.. helps a ton!! Best of luck to ya.. You'll do great!

Img_8521_max50

54 posts

back to top
Rate

Rate This | Posted 7 months ago

 

I started with the Dispatch center after being a volunteer firefighter for almost three years and stayed there for one year before getting my current job as a career firefighter. Learn CPR inside and out, be calm and confident when interviewing, learn your area were you want to be a dispatcher i.e. named streets and best access. Learn to multitask and type fast practice in the mirror giving a dispatch Engine 1, engine 5, tower 6, battalion 1, rescue 2 respond to box alarm 1234 bates warehouse on 146 James street one-four-six James street fire reported second floor time of dispatch 22:35. Or something similar, also get a scanner and listen to what the dispatchers are saying on the radio to learn what they do as well. Good luck and have fun it was a great job I just like getting my hands a little dirtier.


FTM-PTB-RFH-EGH
Pitcher

New_fire_helmet_max50

80 posts

back to top
Rate

Rate This | Posted 6 months ago

 

See if you can get in and sit with the dispatcher for a while

Aaron_max50

39 posts

back to top
Rate

Rate This | Posted 5 months ago

 

Become invovled in some way. The place I work at really pushes for those in the fire service to work in our alarm office. we have a couple of those in the EMS field. But we push for Paid or volunteer fire Dept. Multi tasking is a must work on your typing skills. There is a lot more to dispatching than most think yeah you may have a shift and not do much. But then you are busy cause thunder storm is buildiing and covers the entire county. 911 calls are pouring and well. Just remember there are people out there that need help and remember you are working for people that are giving help. Be sure you get the right info and make sure your people are safe and not being sent into difficult or dangerous incidents. what ever info pertaining to the call you can get early the better. I can go on for days. I was a Vol. FF first and went into fire disptaching so I understand what the guys and gals are going into. Our county dispatch works for around 12 different depts. thats is a topic for another time however. Work hard at want you want. Dig for info. Networking is the key someone know a someone! Worked for me!

Mill_st_fire_022_max50

41 posts

back to top
Rate

Rate This | Posted 4 months ago

 

I had been in the fire service for quite some time when i decided to take up a career as a dispatcher also. It just happen to be I knew a few county legislature Reps. Got in good with them and they got me in with my county. Multi-tasking is key like most of the others said also. My county paid for my training. hope this helps out on your question if not feel free to ask more! By the way, in my own personal opinion..and also many of my fellow co workers, having exp. in the fire service lets you understand more about the job and what trucks are used for certain tasks. Others would dissagree but it certainly gives you an edge. Good Luck Bud!!

727579898306_0_bg_max50

26 posts

back to top
Rate

Rate This | Posted 3 months ago

 

Smith_emt has a good idea! if you are wanting to become you have to be able to multi-task, there are always two or three things going on at the same time and you can not miss a thing, others life is in your hands!! Another thing you need to do is be persistant in letting the supervisor, Sheriff, Chief or whoever does the hiring know that you are interested in the job, do not bug them to death but stay on top of the job status and try to talk to them at least once a month to check up on the status of the job. Practice your typing and computer skills! That is a must!  Good Luck

Fire07_max50

66 posts

back to top
Rate

Rate This | Posted 3 months ago

 

I AGREE WITH THE BEING ABLE TO MULTITASK. EARLIER TODAY I HAD TWO PHONE LINE WITH 911 CALLS, ALL THREE TRUCKS WERE ALREADY OUT ON RUNS, AND THEY KEPT RADIOING IN WHILE I WAS ONE THE PHONE. THAT CAN BE PRETTY STRESSFUL. AS FOR ACTUALLY GETTING THE JOB. IF YOU PUT THE APPLICATION IN 7 MONTHS AGO, I COULD CALL JUST TO LET THEM KNOW YOU ARE STILL INTERESTED IN THE JOB


I DONT JUST REACH FOR MY DREAMS... I CHASE AFTER THEM...

T192_max50

9 posts

back to top
Rate

Rate This | Posted 3 months ago

 

keener_77 says ...



See if you can get in and sit with the dispatcher for a while



that is a great idea, every applicant that applies with our department hasa to sit in for a couple hours during the interview process

Fire2_max50

11 posts

back to top
Rate

Rate This | Posted about 1 month ago

 

Some states have dispatching courses you can take, see if there is any in your area.  Multi-tasking is the key thing!  You have to hear and comprehend EVERYTHING being thrown at you, phone calls coming in, radio traffic coming through, instructions coming in and going out, times and trucks and personell to track and know where they are and what is going on.  Foot traffic coming in and out.  Is it hectic?? Yes it is, is it doable?? sure thing!  If this is something you truly want to do, submit another resume or application and ask to speak with the Chief or whomever the resume is directed to.  Find out if there is specific qualifications they are looking for, and if there is, well start building your resume to match what they want.  Show them you are serious and arent going to give up!  Firefighters never give up, why should the dispatchers!!!  At least that is what I have seen, and i've been a dispatcher for 14 years and a firefighter for 12  years.

Photo_user_blank_big

36 posts

back to top
Rate

Rate This | Posted about 1 month ago

 

Sitting in is a great idea.  Do it as often as they will allow.  This accomplishes a couple of things: you become familiar with their procedures; you make sure it is really something you want to do; and, it let them get to know you.  Your face will be familiar whenever you interview.  You will have shown initiative, too.


Also, consider trying to do a ride-along with one of the crews.  Most agencies will allow you to do this.  Network and get your face out there.  Then, during your interview you can comment what you have been doing to prepare for this type of work.  And, now there are people they can contact who they respect and get feedback on you.

Img_max50

4 posts

back to top
Rate

Rate This | Posted about 1 month ago

 

I was a AAA dispatcher for 5years, it doesnt sound like much but with 7 phone lines, 12 angry drivers and 80 pending calls you have to be able to multi-task. some people can do and some can handle it. I suggest finding someone that is doing a dispatch job and see if you can sit in on a shift, this should give you a good idea in what to expect.

100_0067_max50

3 posts

back to top
Rate

Rate This | Posted 8 days ago

 

I def. agree with the above dispatchers. I am a certified Telecommunications Operator in Texas & have TCLOESE hours on my hard work. Multi-tasking & being patient with those that don't want to cooperate are the two biggest things in a dispatcher's career. I was a dispatcher for a smaller town so I got to control the radio traffic, fire / police dispatch, phones, people in the lobby, running people's info for the police officers, staring incidents in the computer, working 911 calls & dispatching ems through that, calling city workers:  all at the same time. It's a very demanding & very stressful job but it's a very wonderful career & when you save a person you'll fell 10ft. tall.. then there's the opposite and you just want to go home, just keep trucking!


 It's a very hard job & doesn't seem very rewarding at times because those around you are getting the thanks but without YOU (Dispatcher) there is nothing. There are Academies, online schools, distance learning courses you can take to become certified & you have to keep up with all certifications every 6months. Go to your Police Department & see if you can go on a ride-out to listen to a dispatcher... most Police Departments will not let anyone where they are because what we hear has to remain confidential & there are laws that state that people who are not certified aren't allowed to be in the rooms because of the equipment & people's info (privacy thing). Going on a civilian ride-out with an officer is one of the ways you can connect. Hope some of this helps & hope you join the magnificant "brotherhood" of dispatchers... we all become pretty close & you'll find that out. :-)