General Forums >> Ask a Dispatcher >> Giving Advise
Giving Advise
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Posted about 1 month ago In my county our dispatchers are not really trained proberly except one guy. They still give us family names of houses instead of physical addresses. We tried to tell them to stop nicely but they keep doing it. We have been sent to the wrong part of town because our dispatchers never ask for a real location they just read the CAD screen. Any advise to keep these good happy at us at the same time we try to tell them they are bad |
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| Posted about 1 month ago go to the head of borad bring county commisioners town mayor township supviorse and tell them wats going on and everything you cant be nice to them if they are putting people in danger and everything else its a poor communication someone could end up gettin sue cause of it. |
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| Posted about 1 month ago Make sure it is pointed out to the leadership (county commissioners, etc), that by giving family names over the air, the dispatchers are creating liability issues due to confidentiality laws (HIPPA). Sometimes, when you throw $$$$ into the equation in the form of liability - attitudes and opinions tend to change. |
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| Posted about 1 month ago Make sure the 911 center has the funds/resources to properly hire and train qualified people. |
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| Posted about 1 month ago Recently the EOC for the county confronted the capt of dispatching (the highest ranking person) and he said there is nothing he can do. that all his dispatchers are stuck in thier ways, even though he has 3 new dispatchers. Owell for helping |
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| Posted 10 days ago The first thing every dispatcher should learn is never trust that all address come up correct. Always ASK the caller never Assume...... Have a meeting and explain the issues that assuming brings up. Time is of the utmost importance with this job and the dispatcher knows that when they start work any mistake makes for longer enrt time and those few minutes could be a life... |